Privacy Policy
Effective Date: November 1, 2025
1. Introduction
SurgeAI LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our lead generation services. Please read this policy carefully to understand our views and practices regarding your personal data.
2. Information We Collect
2.1 Client Information
When you sign up for our lead generation services, we collect:
- Name and business name
- Email address and phone number
- Business address and service area
- Payment information
- Service preferences and target customer profiles
- Suppression lists and do-not-contact preferences
2.2 Lead Information
In the process of generating leads, we collect and process information about potential prospects, including:
- Business names and addresses
- Contact information (phone, email, website)
- Business type and industry
- Publicly available business information
- Signals of interest in commercial cleaning services
2.3 Website Usage Information
When you visit our website, we automatically collect certain information, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- Device information
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Generating and qualifying leads for commercial cleaning services
- Delivering lead information to our clients
- Processing payments and sending invoices
- Responding to comments, questions, and support requests
- Improving our lead generation algorithms and targeting
- Sending service updates and performance reports to clients
- Analyzing lead quality and conversion metrics
- Protecting against fraudulent or illegal activity
- Complying with legal obligations
4. How We Share Your Information
4.1 Lead Information Sharing
The primary purpose of our service is to share qualified lead information with our commercial cleaning clients. When you purchase leads from us, we provide you with contact information and business details of prospects we have identified. Each lead is exclusive to you within your service area and will not be shared with competing commercial cleaning companies.
4.2 Other Sharing Circumstances
We may also share information in the following circumstances:
- Service Providers: With third-party vendors who help us identify and qualify leads
- Payment Processors: To process your payments securely
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights
- With Your Consent: With your explicit consent for other purposes
We do not sell client contact information or business details to third parties.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure data storage with encryption at rest
- Regular security audits and updates
- Limited access to personal information
- Employee training on data protection
6. Your Rights and Choices
6.1 Access and Correction
You have the right to access and correct your personal information. Contact us to request a copy of your data or to update inaccurate information.
6.2 Opt-Out
You may opt out of receiving marketing communications by clicking the "unsubscribe" link in our emails or by contacting us directly.
6.3 Data Deletion
You may request deletion of your personal information, subject to certain legal exceptions.
7. Third-Party Services
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
9. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. When personal information is no longer needed, we securely delete or anonymize it.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of personal information (which we do not do).
13. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date." Your continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
SurgeAI LLC
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801
Phone: (855) 506-2525
Email: info@surgeai.net
For privacy-specific inquiries: privacy@surgeai.net
This Privacy Policy was last updated on November 1, 2025. We are committed to protecting your privacy and ensuring transparency in our data practices.